Help & FAQ

Help: Questions & Answers

Here you can find quick help regarding your orders and all other topics relating to Leni & Hans.

Can I cancel my order if it has not yet been shipped?
Yes, you can, provided the order is still actually in the warehouse. Since our shipping processes are very fast, please contact our customer service by phone so that your cancellation can be processed in time. In individual cases, it may happen that your order has already been shipped, but a status update has not yet occurred. In this case, cancellation is unfortunately no longer possible.
To which address must I send my returns?
Please send returns exclusively to the following address:

Leni & Hans
Owner Stephan Uhlenbusch
Bosinks Kamp 10
48531 Nordhorn
Germany

Please contact us before returning any items. Please send the goods back to us using protective packaging that ensures sufficient protection against transport damage.
What do I do if my item was damaged during shipping?
Should an item be damaged on its way to you, you will naturally receive a replacement or a credit note. Please send us a photo of the damaged product as well as the shipping carton to kundenservice@leniundhans.de, and we will take care of the rest.
What do I do if an item is missing or was delivered incorrectly?
Should something go wrong, please contact us directly via email at kundenservice@leniundhans.de or via our live chat. We will then find a quick and uncomplicated solution.
How long is the delivery time?
The delivery time for individual products is always displayed on the product itself and is generally 1-3 days.